How we are paid for Energy and other Services

Service Fees & Charges

Business Energy

AnZ B&F Consultancy Limited is compensated in a simple way by all the business energy suppliers on its panel for introducing our customers to their gas and/or electricity and associated services.

We receive our commission directly from the supplier, you as the customer will never be asked to pay this to us directly.

The commission we receive pays for our service, including securing the competitive tariffs, price comparison, sales support, switch management, processing, customer service and account management. The commission earned by AnZ B&F Consultancy Limited balances the cost to provide these services, in line with providing good customer outcomes and retaining our standing within the market in order to continue to provide customers with competitive deals for their business.

By agreeing to use our service by signing letter of authority, you are agreeing for AnZ B&F Consultancy Limited to receive commission from suppliers for this service as follows:

The commission is included within your unit cost of energy usage by way of a small uplift (i.e. within the cost of the energy contract you agree with your chosen supplier). This uplift is determined by AnZ B&F Consultancy Limited. Whilst it can differ across contracts, our commission is generally just a small percent of the cost of the total energy contract and typically under 2.5 pence of the unit rate.

Because our commissions are based on estimated future usage, they are forecast amounts. As an example, we may secure an electricity unit rate of 30 pence per KwH (kilowatt hour) from a supplier, to which we may apply an uplift of 1 pence, per KwH so the price presented and contracted would be 31 pence per KwH. The calculation for our commission is therefore our uplift multiplied by your total energy consumption (in KwH), over the contract term. For this example, it is around 3.33% of the total retail price.

The payment terms and period over which the commission is actually paid varies by supplier therefore these commissions may also be subject to amendments over time by suppliers.

If you would like to find out the remuneration we expect to receive from your contract, please email info@anz-business-finance-consultancy.co.uk.

Business Water

AnZ B&F Consultancy Limited receives a commission from our water partner for the introduction of customers to their service. This is included within the cost of your water retail service fee by way of a small uplift applied to usage over the life of the contract, which therefore would be included within the cost of the water contract you agree via AnZ B&F Consultancy Limited. You are not required to make any direct payment to AnZ B&F Consultancy Limited. This commission balances the cost of service, including quoting, sales support, and switch management with providing good customer outcomes and retaining our standing within the market, in order to continue to provide customers with competitive deals for their business. By agreeing to use our service by signing letter of authority, you are agreeing for AnZ B&F Consultancy Limited this remuneration for our service.

If you would like to find out the remuneration we expect to receive from your contract, please email info@anz-business-finance-consultancy.co.uk.

Business Telecoms

AnZ B&F Consultancy Limited receives a retail introduction fee directly from our telecoms partner for the introduction of a customer to their telecoms services. The fee is paid per telecoms contract and the amount may vary dependant on the package taken. You are not required to make any direct payment to AnZ B&F Consultancy Limited. This fee balances the cost of our service, including quoting, sales support and switch management with providing good customer outcomes and retaining our standing within the market, in order to continue to provide customers with competitive deals for their business. By agreeing to use our service, you are agreeing for AnZ B&F Consultancy Limited to receive this remuneration for our service.

If you would like to find out the remuneration we expect to receive from your contract, please email howwegetpaid@loveenergysavings.com.

Domestic Energy and Telecoms

Our partner assists customers in comparing and securing new contracts for domestic energy and telecoms. In exchange for us introducing customers to the partner, AnZ B&F Consultancy Limited receive a percentage of the commission they earn on those contracts. For further information on how they are paid, please see their website for details.

If you would like to find out the remuneration we expect to receive from your contract, please email info@anz-business-finance-consultancy.co.uk.

Business Insurance

AnZ B&F Consultancy Limited introduce customers to our dedicated business insurance partner, and, in exchange, we receive a percentage of the commission they earn on those contracts. For further information on how they are paid, please see their website for details.

If you would like to find out the remuneration we expect to receive from your contract, please email info@anz-business-finance-consultancy.co.uk

Got questions that need answering?

Have Energy Complaint?

Complaint Procedure:
 
Customer can complaint to broker or supplier. We are happy to provide the contact detail to launch a complaint. We are intimated by broker about the complaint. We investigate the issues and provide all pre-sale documents, chatting and recording whatever we may have to support our point of view to broker within the time frame specified by the broker. If we are advised to talk to customer, we speak to him, and try to resolve any misunderstanding about the sale. Broker decides the complaint and send us the feedback.

If customer is not satisfied with the service, he has received from us he can raise a formal complaint directly to us to resolve it by:

Post: AnZ B&F Consultancy Limited, Gordon House The Street, Bishop Sutton Bristol BS39 5UU, United Kingdom.
Phone: 07500060301 or 01275332235.

Or

Ombudsman Services: Ombudsman Services provide an independent and impartial Alternative Dispute Resolution service that is free for our customers to use. Contact details are as follows:
By Post: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624

When we receive a complaint, we investigate it. We try to find out causes of the problem and resolve it by following procedure:

A: We formally acknowledgement of receiving of a complaint within 24 hours of the receipt of complaint. Customer can use their right to access Alternative Dispute Resolution (ADR) service from Ombudsman Services.

B: Check the nature of complaints. Investigate it and the salesperson is asked to provide hie/her report on it. Resolve the complaint by talking to customer up to customer’s satisfaction. Customer is offered different resolutions.

C: We may ask more information from customer to better understand the issue. Having received all the information and analysed the matter we write customer a letter (deadlock letter) explaining the causes and the remedies made to resolve the issues within 2 to 3 weeks of the complaint lodged.

D: If customer is satisfied the resolutions and remedies the complaint is closed.

E: If the customers is not satisfied the measures we did or resolution offered, he may take up the matter further to:

Supplier, customer can ask us the contact information

After 8 weeks customer may approach Ombudsman Services:
By Post: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email: enquiry@ombudsman-services.org